Dear Client, Thank you for your feedback. As previously explained, the action taken on your account was due to our dividend policy. You can find full details regarding this policy in the Terms and Conditions section on our website. Your trades were opened before the dividend date and closed afterward, which results in additional charges on your trading account. This is a standard practice applied globally and followed by all reputable brokers. Please note: You also submitted a complaint to our regulatory authority. After reviewing your trading account statement and our explanation, the regulator rejected your complaint, confirming that our actions were in full compliance with regulations. Best regards, PrimeX Capital