PrimeXBT Refusing Withdrawal

I deposited money on PrimeXBT two weeks ago and now they won’t let me withdraw it. Customer service is useless, only sending pre-typed responses without real help. They even mentioned a strange “Do not honor” comment, but my bank confirmed they never refuse incoming transfers, nor have they heard of such an excuse. Credit card support also confirmed it’s the company’s fault. To make matters worse, I can’t even choose the same card I used for deposit as a withdrawal option. This feels like a clear attempt to block withdrawals.