I seem to recall asking if there were any withdrawal or account operation fees, to which they replied that there weren't. After then, I was intended to withdraw my funds, but I was told that I would first need to pay a service fee. After considerable debate, I paid the charge, but when the insurance fee issue came up, I realized there was no guarantee I would get my money back from them even if I did i was forced to use the second choice, the company in my uploaded photo.