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13个月后退款及监管机构施压

Mahammad Monjurul Islam
1年内
未验证

曝光

我的账户(CR5427736)于2024年7月因虚假欺诈指控被停用。2024年8月,Deriv在未经我同意的情况下单方面提取26,455美元,并将资金转移至圣文森特和格林纳丁斯(SVG)钱包。历经13个月的拖延、反复推诿及胁迫提交不必要文件(包括2025年8月23日的所得税申报表),Deriv最终于2025年9月1日办理退款——但前提是我已向监管机构(列支敦士登金融服务管理局、马耳他金融服务管理局、英属维尔京群岛金融服务委员会、毛里求斯金融服务委员会、圣文森特和格林纳丁斯金融服务管理局、迪拜证券委员会)提出申诉。财务损失、错失交易机会、医疗费用及声誉损害的补偿问题至今未解决。Deriv违反了自身条款中关于资金保障、投诉处理及透明度的规定。需提醒客户警惕:当退款与赔偿仅在监管压力下实现时,所谓“最透明经纪商”的称号实属误导。

原文

Refund after 13 months & regulator pressure

My account (CR5427736) was disabled in July 2024 with false fraud allegations. In Aug 2024, Deriv unilaterally withdrew USD 26,455 without my consent and shifted funds into an SVG wallet. After 13 months of delays, repeated excuses, and coercion to submit unnecessary documents (including Income Tax Return on 23 Aug 2025), Deriv finally processed the refund on 1 Sept 2025—but only after I escalated to regulators (LFSA, MFSA, BVIFSC, FSC Mauritius, SVGFSA, SCA Dubai). Compensation for financial losses, missed trading opportunities, medical costs, and reputational damage remains unresolved. Deriv breached its own Terms & Conditions on safeguarding, complaint handling, and transparency. Clients should be warned that the “Most Transparent Broker” award is misleading when refund and redress come only under regulatory pressure.

09-19

印度

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