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1年内
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中评

客服随时待命。有一次,我半夜遇到订单问题。我发了一条在线消息,两分钟内就有人回复了。他们的语气热情随意,就像聊天一样,一步步指导我。上次我莫名其妙地在账户里充了积分,Headway客服甚至打电话解释说这是促销奖励,因为他们担心我系统出错了。不过,我的邻居有点健忘,下次问他们同样的问题时,我得再解释一遍。如果他们能记住回头客的体验,那就更贴心了。

原文

Customer service is always available. Once, I encountered a problem with an order in the middle of the night. I sent an online message, and within two minutes, someone responded. Their tone was as warm and casual as a chat, guiding me step by step. Last time, I inexplicably added points to my account, and Headway customer service even called to explain it was a promotional bonus, as they worried I might have a system error. My neighbor can be a bit forgetful, though, and I have to explain the same questions again the next time I ask them. It would be much more considerate if they could remember the experiences of returning customers.

08-05

印尼

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