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2022年11月,我在该平台进行了一笔股票交易。平仓后账户内尚有6万元本金,我当时截了图保存了余额。今年想取钱给孩子交学费,登录账户却发现只剩2万元!联系客服后,对方称“系统调取2022年至今数据,显示您已提现4万元,余额无误”。我出示2022年余额截图及银行对账单质证,客服却坚称“截图系您PS处理,平台数据准确”。对方甚至威胁道:“若继续投诉,将以'恶意质疑数据'为由冻结剩余2万元。”

原文

In November 2022, I made a stock trade on this platform. After closing the position, I had 60,000 yuan in principal remaining in my account. I took a screenshot and saved the balance. This year, I wanted to withdraw the money for my child's tuition, but when I logged into my account, I saw only 20,000 yuan! I contacted customer service, and they said, "The system has retrieved data from 2022 to date and shows that you've withdrawn 40,000 yuan, so your balance is fine." I confronted them with a screenshot of my 2022 balance and my bank statements, but the customer service staff insisted, "You photoshopped the screenshot, and the platform's data is correct." They even threatened, "If you continue to complain, I'll freeze the remaining 20,000 yuan under the 'malicious questioning of data' label."

09-07

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