I lost my 8,000 and I don't have anything.

I had deposited 8,000 PHP to my trading account number 309534 on 10th Sept. The amount is not yet credited to my account. When i spoke with the customer support, they informed me that the amount is credited and need some time to update. Now its about 2 weeks and what they say is they have problem with wallet and are asking me to wait wait wait and waaaaaiiiiittt... such an irresponsible forex trading company they are