i made a recharge but didnt reflect

I was actually going through their site when I saw some amazing features so I tried to make a return so I can earn more from them so after my recharge I did it on my dashboard just to wait and see if my recharge usdt will reflect but up to now it's 0 I tried to complain to the customer care but they have me blocked please kindly assist me and uptill now my wallet is 0 i was not refunded[d83d][de13]