The platform's candlestick charts load incredibly slowly. Yesterday, while trading crude oil, I tried to view the 1-hour chart, but the screen kept spinning and took over two minutes to load. By then, the price had fluctuated several pips. Even more frustrating, the lines often get misaligned when zooming in and out of the chart. A $50 price line would display as $60, almost misleading me into placing an order. Customer service said, "Just clear the cache," but I cleared it three times and it still didn't work. Watching the market on this platform is like watching a black and white TV with constant signal interruptions. It is impossible to trade properly.